Implementation Spa management Software ERPViet

Spa management Software ERPViet-Spa

When the number of customers is increasing day by day, the management & customer care in the form of using traditional books will become a barrier, especially when employees need to look up customer information. How to update the most complete & fastest information about customers?

ERPVIET business management software system provides a full range of features such as: storing customer information according to the system, easily looking up transaction history, card, class of each customer, automatically linking data Data with other departments such as product/service management, sales, warehouse, accounting, ... completely meet the needs of management & customer care of spas and beauty salons.

Benefits of spa management software 

 Fully manage 360-degree information of customers: customer information will save in the CRM application. Customer information includes personal information (name, address, date of birth, phone number, email, etc.), purchase history, customer class & promotion history, revenue earned from customers, and debts of each customer. Users can look up information about customers through the quick search filter tool. Based on this information, customer service staff can understand customer needs and more customer care efficiently, faster closing the deal, and higher sales closing ratio.

 The system allows users to manage equipment to manage customers in the pre-sales and post-sales stages. 

 Effective retail management with many features: catalog management, store catalog management, sales staff, session management, payment methods, product groups on each point of sale, program promotions, discounts, membership cards, accumulate points, exchange gifts, exchange and return goods, deposit, sell goods, pay in foreign currencies, sell debts, collect debts, evaluate quality Staff, etc.

 User management, user groups, create access rights and assign user rights according to detailed groups. As a result, users of different departments, working positions, and positions will not access each other's data, while ensuring uniformity and system data linkage while ensuring privacy and information security.

 Not only managing customer-related issues, taking care of customers, selling effectively, the system also manages issues from purchasing, warehouse, human resources, etc. Create a uniform data link system, effective management of internal company affairs.

Point of difference

 Smart integration with a landing page, Facebook Lead form (automatically put potential customers into the system)

 Integrate brand messages, customer care messages (happy birthday messages, promotional program announcements)

 An automated reporting system eliminates downtime. The leader can access the report at any time, anywhere without the support of employees. Businesses easily aggregate data, make decisions quickly.

 The automatic alert feature helps users to use the system more efficiently. The system will automatically warn when a personal plan is upcoming (call, email, or make an appointment with a customer). At the same time, the system also warns customers of upcoming birthdays. This warning helps users to conduct better customer care.

 Service card management, service/service group, service process management, service withdrawal, service recall history, service staff, etc.

 Bed reservation management feature (management of branches, information about available beds by branch, bed status in a certain time): helps businesses limit the mess in bed booking, minimizing time to check information, ensuring high accuracy, and increasing the quality of customer care service.